Refund and Return Policy for Truva Naturals

Last Updated: [5th December 2023]

1. Eligibility:

  • Truva Naturals accepts returns within 3 days of the purchase date.
  • Products must be unused and in their original packaging.

2. How to Initiate a Return:

  • Contact our customer service team at [[email protected]] or Call 09163450955 to initiate the return process.
  • Provide order details and reasons for the return.

3. Refund Process:

  • Once the return is approved, a refund will be processed to the original payment method within 5-7 business days.
  • Shipping fees are non-refundable.

4. Damaged or Defective Products:

  • If a product is damaged or defective, contact us within 3 days of receiving the order.
  • We may request photos or other documentation for verification.

5. Exchanges:

  • Truva Naturals does not offer direct exchanges. If you wish to replace an item, please place a new order.

6. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service for returns.

7. International Returns:

  • Additional shipping fees may apply for international returns.

8. Refused or Unclaimed Packages:

  • Packages that are refused or unclaimed and returned to us will be subject to a 15% restocking fee, and shipping fees are non-refundable.

9. Contact Information:

  • For return-related inquiries, contact our customer service team at 09163450955

10. Changes to the Policy:

  • Truva Naturals reserves the right to modify or update this Refund and Return Policy. Check the “Last Updated” date for the latest version.
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