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Refund and Return Policy for Truva Naturals
Last Updated: [5th December 2023]
1. Eligibility:
Truva Naturals accepts returns within 3 days of the purchase date.
Products must be unused and in their original packaging.
2. How to Initiate a Return:
Contact our customer service team at [
hello@truvanaturals.com
] or Call
09163450955
to initiate the return process.
Provide order details and reasons for the return.
3. Refund Process:
Once the return is approved, a refund will be processed to the original payment method within 5-7 business days.
Shipping fees are non-refundable.
4. Damaged or Defective Products:
If a product is damaged or defective, contact us within 3 days of receiving the order.
We may request photos or other documentation for verification.
5. Exchanges:
Truva Naturals does not offer direct exchanges. If you wish to replace an item, please place a new order.
6. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping service for returns.
7. International Returns:
Additional shipping fees may apply for international returns.
8. Refused or Unclaimed Packages:
Packages that are refused or unclaimed and returned to us will be subject to a 15% restocking fee, and shipping fees are non-refundable.
9. Contact Information:
For return-related inquiries, contact our customer service team at
09163450955
10. Changes to the Policy:
Truva Naturals reserves the right to modify or update this Refund and Return Policy. Check the “Last Updated” date for the latest version.
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