Refund and Return Policy for Truva Naturals
Last Updated: [5th December 2023]
1. Eligibility:
- Truva Naturals accepts returns within 3 days of the purchase date.
- Products must be unused and in their original packaging.
2. How to Initiate a Return:
- Contact our customer service team at [[email protected]] or Call 09163450955 to initiate the return process.
- Provide order details and reasons for the return.
3. Refund Process:
- Once the return is approved, a refund will be processed to the original payment method within 5-7 business days.
- Shipping fees are non-refundable.
4. Damaged or Defective Products:
- If a product is damaged or defective, contact us within 3 days of receiving the order.
- We may request photos or other documentation for verification.
5. Exchanges:
- Truva Naturals does not offer direct exchanges. If you wish to replace an item, please place a new order.
6. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service for returns.
7. International Returns:
- Additional shipping fees may apply for international returns.
8. Refused or Unclaimed Packages:
- Packages that are refused or unclaimed and returned to us will be subject to a 15% restocking fee, and shipping fees are non-refundable.
9. Contact Information:
- For return-related inquiries, contact our customer service team at 09163450955
10. Changes to the Policy:
- Truva Naturals reserves the right to modify or update this Refund and Return Policy. Check the “Last Updated” date for the latest version.